Marketing & Office Administrator

Job Description:-

Reporting to the Marketing Manager, the Marketing & Office Administrator is responsible for all the customer care channels, general administration work as well as assisting the Marketing Manager.

The Marketing & Office Administrator’s duties include;

Head Office Admin/Customer Care:

• Answer customer care phone calls and emails, manage queries and direct them to the respective departments
• Order Stationery and Office Supplies
• Greet Suppliers and potential candidates
• Be a main point of contact for any admin duties and queries assigned by head office staff
• Other general admin duties that may arise

Marketing Assistance:

• Market Research: Competition analysis – instore, websites and social media (prices, offers, articles, posts, new products etc.)
• Log all requests for marketing material from various departments
• Liaise with suppliers to get quotes, ensure production and installation of marketing material are carried out within set deadlines

Social Media:

• Assist in the sourcing of resources for social media content
• Assist in the creation/production of social media content – photography/videography
• Scheduling of posts
• Social Media Monitoring

Events Management

• Coordination of CSR and PR Activities

Loyalty/Discount Scheme Admin

• Create new accounts
• Add/remove points
• Manage cards
• Gift Inventory Control
• Reporting